Winning The Competitive Battle In E-Commerce
Every definitive guide is driven by a big idea. After a ton of research, building on our own experience, and speaking with our own customers, here’s ours:
“If Customer Service is the New Battleground, then Conversation is where it will be won.”
In this post you will find all the research data – logically structured in two pyramids – to proof that personal, real-time Conversations will win the Customer Service battle in E-Commerce.
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