Tag: Forward resolution

3.3
Chapter 3: Refreshing your customer service strategy

Improve Soft Skills And Forward Resolution To Increase E-Commerce Profits

Soft skills and forward resolution

Improving soft conversation skills & forward-resolution means helping your team build stronger emotional customer connections and head off the next issue. This will stop rising customer churn rates and build loyalty while reducing costs.

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5.4
Chapter 5: The conversation roadmap

The 10 Steps of Human Conversation

The Human Conversation

There are lots of good resources on live chat etiquette. However, The Human Conversation offers a ten-step approach to help step up the soft skills of your support team.

By following our guide to The Human Conversation you will be able to reap maximum customer satisfaction and loyalty benefits from your service conversations — in the most cost-effective way possible.

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