Tag: Customer delight

Introduction: The definitive guide to customer service for online stores

Preface: The Customer Service Nirvana

Customer Service Nirvana

As the owner of an online store with a slick design, stand-out product, cool brand, and entrepreneurial spirit, you are passionate about building your business, your brand, and delivering great customer service.

Us too. Great customer service is our way of life, our mission, and our strategy. Our secret weapon is our approach to intelligent customer communication and real-time customer service conversations — interaction that increases conversions, builds retention and reduces costs.

We both know why we love customer service so much, right? Word on the street is that great customer service builds trust and loyalty like nothing else. And there’s more too…

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